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Airport

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1. What type of airport is Ormond Beach Municipal Airport (OMN)?

OMN is defined as a General Aviation Reliever Airport. The term general aviation refers to all civil aircraft that are not classified as air carrier, commuter, or military in nature. A reliever airport pulls private aircraft away from the air carrier airports to reduce air traffic delays and increase safety. An air carrier airport is an airport that provides regularly scheduled passenger and freight service.

2. Why are planes allowed to take off and land late at night?

OMN is a public use airport and obligated by the Federal Aviation Administration to be open 24 hours, available to all aircraft.

3. Why do I notice increases and decreases in the number of airplanes that fly over my house?

Residents near the airport may notice fluctuations in air traffic activity because OMN has four runways pointing in different directions. Aircraft will use the runway that allows for the safest take off or landing. Aircraft generally need to take off and land into the wind, and smaller aircraft are more sensitive to wind conditions. Therefore, depending upon the direction and intensity of the wind on any given day, residents may not see a single plane overhead, and on other days they may see quite a few. The active runway for OMN is dictated by the direction of the wind along with the active runway at other airports in the area. Pilots flying into OMN will not be allowed to use an approach that would conflict with the approach being used at nearby airports, like Daytona Beach International Airport. Safety and aircraft separation are the air traffic controller’s main priorities.

4. How does the weather and season affect aircraft noise?

Individuals will usually notice an increase in aircraft noise during warmer months, when windows are open and people are outside. During hot and muggy summer days, aircraft climb performance decreases. They stay lower longer and more power is required to climb. A low cloud ceiling will also insulate the noise, especially apparent during helicopter operations. As air density increases and the air is cooler and dryer, air molecules are closer together resulting in the sound conducting better, traveling longer, and sounding louder.

5. Are there regulations on how low aircraft can be?

There are three scenarios for aircraft: departure, landing, and en route. When aircraft are taking off or landing there are no minimum altitude requirements. When en route, fixed wing aircraft must maintain at least 1000' over congested areas and 500' over other areas. Helicopters have no minimum altitude requirements.

6. What limitations prohibit OMN from establishing restrictions on airport operations?

On November 5, 1990 the U.S. Congress enacted legislation known as the Airport Noise and Capacity Act. As a result, Federal Aviation Regulation (FAR) 161 was established to limit the ability of airports to restrict access to an airport based on noise. Congress enacted the legislation to balance the interests of the aviation industry and airport neighbors. In addition, Interstate Commerce laws prohibit anyone to “in any way or degree obstruct, delay, or affect commerce or the movement of any article or commodity in commerce” (18 U.S.C. Sec. 1951(a)).

7. How can I make a noise complaint?

Call the airport manager, Steven Lichliter, at 386-615-7019, or send an email request that includes the information - Email Steven Lichliter .

If the airport manager is not available to speak with you, please leave a message containing the following information: your name, address, and telephone number, the time of day that you were disturbed, the type of aircraft (jet, propeller, helicopter), the tail number of the aircraft, and any additional description of the event.

8. What happens when I place a noise complaint? What does the airport do with that information?

We research all complaints. When we receive multiple complaints from one operation we will notify the operator, inform them of the complaint, and review our noise abatement procedures. We log all complaints and use the information to identify areas in the noise program where modifications are needed.

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Building

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1. Do I need a permit for a shed?

A permit is not required for small manufactured sheds (storage/utility) under 50 square feet (5 x 10) in area, with no permanent base/slab. Sheds are not permitted in the front yard and the minimum set-back requirement from the rear and side property lines is 7.5’. Sheds need to be anchored to the ground for wind resistance. Anchoring kits are available from various manufacturers, Home Depot and Lowes. 

 

Sheds greater than 50 square feet and less than 150 square feet and 10’ or less in height require a building permit. The required setback minimum is 7.5’ from the rear and side property lines. Sheds larger than 50 square feet but less than 120 square feet do not require signed and sealed engineering. The structure may be pre-fabricated or constructed using commonly accepted construction practices with approval from the building official. A survey/site plan showing that the shed will meet the 7.5’ set-back from the rear and side property lines and the construction details and specification must be submitted with the permit application.

 

For structures between 121-150 square feet, signed and sealed engineering or Florida State Manufactured Building approval is required. A survey/site plan showing that the shed will meet the 7.5’ setback from the rear and side property lines and the construction details and specification must be submitted with the permit application.

 

Structures over 150 square feet or 10’ in height must meet principle building setbacks and the Land Development Code requirements for Detached Garages. Principle building setbacks vary by zoning district. The city’s zoning maps and district regulations can be located at the following link: Zoning Districts & Maps. A survey and drawings and specifications signed and sealed by a registered design professional are required.

 

No Accessory structures are permitted in any platted easements.

2. Where can I find out who the owner of a property is?

The Volusia County Property Appraiser website can provide owner information at VCPA.  There you will find numerous ways to view the most current information on file.

3. Do I need a permit to repaint my commercial building?

Yes. The permit application, available on-line or in the Building Department, requires that you provide samples of the colors to be used and a $15.00 permit fee.

4. Where do I obtain a garage sale permit?

Garage Sale Permits can be purchased online by emailing bponline@ormondbeach.org or visiting the Building Department, Room 104 at City Hall.

Garage Sale Regulations.

5. How do I obtain a tree removal permit?

Tree permits are obtained from the Neighborhood Improvement Department at 386-676-3352. Once your permit is prepared, it can be picked up at the Building Department, Room 104 at City Hall.

6. When is a notice of commencement required?

A notice of commencement is required when the value of the work exceeds $2,500. In the case of repairing or replacing an existing heating or air conditioning system, a notice of commencement is required when the value of work exceeds $7,500. (F.S. 713.13)

7. How do I check the status of a project in review?

Log into ProjectDox, select your project, project reports, workflow-Department Review Status, view report.  This will allow viewing of each departments review status. Note: you must be the applicant on the project, non-applicants will not have access.

8. Must my new or replacement windows have impact protection?

In Ormond Beach, buildings on the mainland are not required to have impact protection.  New buildings on the beachside are required to have impact protection.  Replacement windows on beachside need impact protection unless less than 25 percent of the glass area of the building is being replaced.  Impact protection can be provided by impact glass, approved panels or shutters, or plywood panels attached per the Florida Building Code. 

9. How do I register as a contractor with Ormond Beach?

You must register with Volusia County Contractor Licensing if you are not a state certified contractor. 

If you are a state certified contractor, you do not need to register with Volusia County Contractor Licensing and can e-mail a copy of your state license, Workers Compensation, and Liability Insurance with the City of Ormond Beach as the certificate holder to bponline@ormondbeach.org.

10. Where can I obtain contractor information?

State certified and local specialty licensed contractors often participate with Volusia County Contractor Licensing and can be searched in their database at Volusia County Connect Live.

11. What Florida Building Codes are we currently in?

7th Edition.

12. What is the best way to contact a building department employee?

You can e-mail, or call the individual: Directory

13. Am I required to have impact resistant glazing?

If you are on the beachside, by the Florida Building Code you are required to provide opening protection either with Impact Resistant Glazing, Shutters, or an *exception.

*Exception: Wood structural panels with a thickness of not less than 7/16" (11mm) and a span between lines of fasteners of 44" (1118mm) shall be permitted for opening protection in buildings with a mean roof height of 33' or less in locations where vult is 180 mph or less.  Panels shall be precut to overlap the wall such that they extend a minimum of 2 inches (50.8mm) beyond the lines of fasteners and attached to the framing surrounding the opening containing the product with the glazed opening. Panels shall be predrilled as required for the attachment method and secured with corrosion-resistant attachment hardware permanently installed on the building.  

14. How do I obtain a permit to build a deck?

Construction plans are required and must show a framing plan, foundation plan, section detail showing the height of the deck and railing if over 30" above grade, stair and railing details, and the engineered or ICC SSTD 10-99 (Hurricane Resistant Residential Construction Standard).

15. How can I verify or apply for a water meter, sewer connection, or irrigation for my residential property?

Once the completed Utility Verification Form is verified through Public Works, the fees will be communicated. 

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City Clerk

Show All Answers

1. How do I find my city zone or voting precinct?

Ormond Beach’s population is divided into four zones. Each zone is served by one city commissioner, and a mayor who represents the entire City. View the City’s Commission Zones, and polling precinct information. For more information regarding zone boundaries or voting precincts, please contact the City Clerk’s Office at 386-676-3331.

2. How do I request public records?

Requests for public records are submitted to the City Clerk. Requests can be submitted a variety of ways, including via an online form. For information on public records request fees, please visit this link.  

3. Where can I get a birth or death certificate?

Birth and death certificates can be obtained from the Volusia County Health Department's Office of Vital Statistics, located at 1845 Holsonback Drive in Daytona Beach. They can be reached at 386-274-0614. Office hours are Monday - Friday, 8:00 am - 5:00 pm. 

4. How can I get in contact with children and family services?

The Department of Children and Family Services is located at 210 Palmetto Avenue in Daytona Beach. They can be reached at 850-300-4323.

5. Where can I get a copy of a deed?

Deeds are filed with the Volusia County Clerk of Court. They can be reached at 386-257-6000.

6. Where can I get a copy of a will?

Wills are recorded with the Probate Office in Deland. They can be reached at 386-257-6000.

7. How can I get a driver's license or identification card?

You can get your Florida driver's license and/or Florida identification cards from the Department of Motor Vehicles located at 310 Jean Street in Daytona Beach. Monday - Friday, 8:00 am - 5:00 pm.

8. What is the number for the Better Business Bureau?

The Better Business Bureau is associated with the Chamber of Commerce located at 165 W Granada Boulevard. They can be reached at 386-676-3454.

9. Where can I get a marriage license?

Marriage licences can be obtained at the Volusia County Courthouse located at 125 E. Orange Avenue in Daytona Beach. They can be reached at 386-257-6000.

10. What is the phone number to the Library?

The Ormond Beach Public Library is located at 25 S. Beach Street and can be reached at 386-676-4191.

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Elections

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1. Who is the qualifying officer?

The City’s Qualifying Officer is the City Clerk. Contact information for the City Clerk:
 Susan Carroll Dauderis
 cityclerk@ormondbeach.org
 (386) 676-3331
 22 South Beach Street, Ormond Beach, FL 32174

2. Can I announce my candidacy prior to the qualifying period?

Yes. Preliminary Candidacy for the 2024 election requires the following be completed. 

• Appointment of Campaign Treasurer and Designation of Campaign Depository for Candidates  (Form DS-DE 9). This form must be completed and filed with the City Clerk before opening a campaign account and accepting contributions and/or expending funds tied to a campaign account for public office. 
• Statement of Candidate (Form DS-DE 84)
• Acknowledgement for Electronic Filing of Campaign Finance Report (form is specific to Ormond Beach)

Please contact the City Clerk's office for more information if you are interested in pre-qualifying.

3. How is campaign reporting handled?

Beginning with the 2020 election, the City of Ormond Beach participates in the Volusia County Supervisor of Elections electronic campaign reporting system. Reports for 2020 until current are located on the Supervisor of Election's website. For the reporting dates, please click here.

For reports prior to 2020, please contact the City Clerk's Office. 

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Finance

Show All Answers

1. How do I apply for utility services?

To find out how to apply for utility services, view the Utility Billing and Customer Service page. Utility Billing and Customer Service

2. Where do I pay my utility bill?

To access your City utility account, visit Utility Billing Online Services.

Utility Billing Online Services

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Fire Department

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1. What is my ISO Rating?

The Insurance Services Office (ISO) rating is the Public Protection Classification used to gauge the ability of the Fire Department to respond to fires.

The ISO rating is used by the insurance industry to determine insurance premiums for residences and businesses. The highest rating is a Class 1, which represents superior property fire protection. The lowest is a Class 10, which indicates the area’s fire suppression program does not meet ISO’s minimum criteria.

The current ISO rating for the City of Ormond Beach is Class 3/3X. If your residence or business is located within 1,000 feet of a fire hydrant and you are within the city limits of Ormond Beach your ISO rating is Class 3. There are a few outlying areas within the city limits that are rated Class 3X.

If you need assistance to determine your rating, please contact the Fire Administration Office at 386-676-3255.

2. Are fire station tours available?

Fire station tours are available to the public. A tour of the entire facility is provided along with a presentation on fire safety, equipment, gear, and apparatus used by our firefighters.

To set up a fire station tour, please call the Fire Administration Office at 386-676-3255.

3. Does the Fire Department service fire extinguishers?

No, but there are several fire extinguisher companies that are listed online or in the Yellow Pages.

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Human Resources

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1. What jobs are currently available with the City of Ormond Beach?

Go to our Careers page to view current openings and more employment details. Careers

2. How do I get help with paying my rent or electric bill?

Contact Volusia County Human Services at 386-254-4675 for short-term emergency assistance.

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Performing Arts

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1. How do I buy tickets for your shows?

You can purchase tickets to any of our shows by simply visiting us at the Box Office located at:
399 N. U.S. 1
Ormond Beach, FL

The Box Office is open from Tuesday to Friday between the hours of 12:00 noon and 5:00 pm and two hours prior to any show.

You may also purchase tickets online by clicking on the link below at the end of this question. Only Visa and Mastercard are accepted for online ticket purchases. Your online ticket order will be printed and held for you at the Box Office. You may pick up your tickets in advance on the next business day, or on the day of the show beginning two hours prior to showtime.

For more information about making ticket purchases visit you can visit www.ormondbeach.org/boxoffice

Purchase Tickets Online

2. Is the Box Office phone working?

Yes, it is working! However, due to high volume of calls, there may be periods of time when we are already on the phone or otherwise unable to answer. Please be patient and leave a message. Calls are returned in the order that the messages are received. Leaving multiple messages may result in receiving more than one return call from our box office. Call us at 386-676-3375.

3. Do you have a balcony?

This is a very common question and the simple answer is no, we do not have balcony seating. The layout of the theater is similar to stadium seating and therefore there are two levels at which to enter the theater. All seating is elevated off the stage to provide you with optimum viewing.

4. Is your venue handicapped accessible?

Wheelchair seating is available on the ground level on a limited basis. Each patron visiting in a wheelchair may have one member of their party sit with them; however, all other members will be seated in the general seating area. Mobility-impaired patrons are welcome to sit in our first row of seating. This row is reserved for mobility-impaired patrons and their parties.

Please inform us of the need to sit in a handicapped / mobility-impaired area when purchasing tickets. These areas may sell out before the general seating does and are sold on a first-come, first-served basis. Please keep in mind that there is no elevator service to seating at our theater.

5. When is the schedule published?

The City of Ormond Beach Website's Calendar is updated with the latest Performing Arts Center show schedule. If you would like to be notified whenever new shows are added to schedule, click on “enotification” and check the box for the “Performing Arts Center”. You will then be prompted to enter your email address. To prevent spam, you will receive a confirmation email from the City of Ormond Beach Website in your email inbox. You must open the email and click on the link to confirm the subscription. After you click on the link in the confirmation email, you will automatically receive an email notification from the City of Ormond Beach Website whenever a new show is added to the Performing Arts Center schedule.

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Planning

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1. How is my property zoned?

The City is responsible for establishing land use classifications as a means of regulating business and residential activities to ensure that uses are compatible and appropriate within defined areas of the City. Properties must generally comply with the regulations for the respective district in which they are located.

The Official Zoning Maps show the classifications as an overlay on the land area within the City. The regulations are defined within Chapter 2, Article II of the City's Land Development Code.

2. How do I find out about proposed development projects?

All development projects are reviewed by the Site Plan Review Committee (SPRC). The SPRC meetings are public meetings and information, including agendas and minutes can be found at the following link: https://www.ormondbeach.org/237/Site-Plan-Review-Committee. Development projects are detailed within a Monthly Development Report and placed at https://www.ormondbeach.org/247/Development-Projects. On this webpage, the project submittal, application and a location map are provided.

Development Projects Page

3. Is my property located in a flood hazard area?

Yes, every property is in a Flood Zone.  Flood Zones are determined by FEMA Flood Insurance Studies based on the risk of flooding.  High risk flood zones include A, AE, AO, V, and VE.  Flood Zone X is considered a minimal risk area and doesn’t usually require the purchase of flood insurance.However, flooding can occur anywhere. For more information, please click on the following link: https://www.ormondbeach.org/243/Floodplain-Management.

The FEMA maps delineate areas that are within flood hazard areas (areas prone to flooding) as well as areas outside the flood hazard area (Flood Zone X).  These maps are used by insurers and lenders to assist in determining if flood insurance is required for a property owner.  You can determine the flood zone for your property through the FEMA Map Service Center. Floodsmart.gov provides information regarding the purchase of a flood policy, risk assessments, types of flood insurance, and policy costs and terms.

4. How can I obtain a written zoning confirmation for a property in Ormond Beach?

Zoning confirmation letters are available by providing Planning staff with a street address or Tax Parcel ID number, accompanied by a $35.00 fee (per confirmation). Submit the request to comdev@ormondbeach.org.

5. How can I get information on a project that will be heard by the Planning Board?

Information packets are generally available one week prior to the scheduled meeting. The agenda and staff reports for each item are posted to the city’s website.

6. How can I get information on a variance request that will be heard by the Board of Adjustment and Appeals?

Information packets are available approximately one week prior to the scheduled meeting. The agenda and staff reports for each item are posted to the city’s website.

7. What is the Form Based Code?

The Form Based Code consists of a set of regulations developed to implement the Downtown Master Plan in order to encourage and facilitate redevelopment in the downtown area. The related documents can be found on the website’s CRA/Downtown page.

8. Are short term rentals / Airbnb’s allowed?

Short term rentals in the City of Ormond Beach is defined as transient lodging and is not a Permitted, Conditional, or Special Exception use within the City’s residential zoning districts. Transient Lodging is defined as less than a six (6) month lease. 

 

For properties located within the City of Ormond Beach, long term rental, defined as more than a six (6) month lease, is permitted in all residential zoning districts. The City does not regulate the long-term rental of private residences, meaning, no business license is required. 

 

The City’s B-4, B-6 and B-7 commercial zoning districts allow transient lodging as a permitted use. Transient lodging establishments in these zoning districts require a local business tax and must comply with all the state transient lodging regulations. Review of transient lodging locations must be approved by the Site Plan Review Committee.

9. Can I put a modular home on my property?

Modular homes, built to Florida Building Code, and secured on a permanent foundation, in compliance with the Land Development Code design requirements below, are considered a single-family dwelling unit and are permitted in the single-family zoning districts throughout the City.

Sec. 2-42. - Design standards.

10. Do I need a permit for a shed?

A permit is not required for small manufactured sheds (storage/utility) under 50 square feet (5 x 10) in area, with no permanent base/slab. Sheds are not permitted in the front yard and the minimum set-back requirement from the rear and side property lines is 7.5’. Sheds need to be anchored to the ground for wind resistance. Anchoring kits are available from various manufacturers, Home Depot and Lowes. 

 

Sheds greater than 50 square feet and less than 150 square feet and 10’ or less in height require a building permit. The required setback minimum is 7.5’ from the rear and side property lines. Sheds larger than 50 square feet but less than 120 square feet do not require signed and sealed engineering. The structure may be pre-fabricated or constructed using commonly accepted construction practices with approval from the building official. A survey/site plan showing that the shed will meet the 7.5’ set-back from the rear and side property lines and the construction details and specification must be submitted with the permit application.

 

For structures between 121-150 square feet, signed and sealed engineering or Florida State Manufactured Building approval is required. A survey/site plan showing that the shed will meet the 7.5’ setback from the rear and side property lines and the construction details and specification must be submitted with the permit application.

 

Structures over 150 square feet or 10’ in height must meet principle building setbacks and the Land Development Code requirements for Detached Garages. Principle building setbacks vary by zoning district. The city’s zoning maps and district regulations can be located at the following link: Zoning Districts & Maps. A survey and drawings and specifications signed and sealed by a registered design professional are required.

 

No Accessory structures are permitted in any platted easements.

11. Where can I store my RV and/or Boat on my residential property?

“Recreational vehicle" includes motor homes, utility trailers, boats, boat trailers, overnight travel trailers and similar vehicles or pieces of equipment.

 

Recreation vehicles that are less than 10’ in height (plus 1’ for roof mounted equipment) may be stored on single-family and duplex lots provided such storage is in conformance with the standards of Section 2-50 (aa) of the Land Development Code. 

12. Do I need a permit for a fence?

Fences are regulated by Section 2-50 (n) of the City's Land Development Code and require a permit. A survey showing the location of the proposed driveway is required.  

 

All fencing must be installed with the finished side facing the adjacent lot. Fences used as pool barriers must meet the requirement of the Florida Building Code 4501.17.

13. Do I need a permit to replace my driveway?

Driveways are regulated by the City’s Land Development Code and a require a permit. A survey showing the location of the driveway is required. The City’s Land Development Code, Section 3-24 requires paved surfaces for vehicular parking and Section 1-22 defines paved areas as an improved area consisting of asphaltic concrete, concrete, brick or similar material.

Standards driveways must be 3’ from side property lines. City Planning Staff should be consulted for driveway extensions and/or additions.

14. My property on North US Highway 1 is in the unincorporated area of Volusia County. Why do I need to get a permit from the City of Ormond Beach?

The City of Ormond Beach and Volusia County entered into an Interlocal Service Boundary Agreement in 2014 establishing the City’s jurisdiction over properties adjacent to North US Highway 1 from the bridge at the Tomoka River, north to the Volusia-Flagler County line. Jurisdictional responsibilities include Land Use, Zoning, Development Review, Building Permitting, and Code Enforcement. For more information regarding the North US 1 Interlocal Service Boundary Area, please click here.

15. How am I able to tell if my address is within Ormond Beach jurisdiction or Volusia County?

To verify the jurisdiction, please visit Volusia County Property Appraiser's Office (vcgov.org) and select “Search” from the top menu to search by address.

• Tax District: 201 – Ormond Beach is within Ormond Beach jurisdiction
• Tax District: 200 – Unincorporated - Northeast is within Volusia County jurisdiction.

16. What is a Comprehensive Plan versus the Land Development Code?

The Comprehensive Plan is required by Section 163.3177, F.S and includes certain elements such a Future Land Use, Housing, Transportation, Recreation, Utilities, Capital Improvements Conservation, and Coastal Management. The Comprehensive plan provides a framework for how Ormond Beach will grow, redevelop, and provide infrastructure for the city through the Goals, Objectives and Policies within the individual elements. The Land Development Code provides detail regulations such as zoning uses, dimensional standard, conditions for uses, parking requirements, landscape and tree preservation standards, architectural regulations, and environmental standards.  

Each parcel of land has a Comprehensive Plan (land use) and a Land Development Code (zoning) designation. The land use designation defines broad uses, density, and intensity and the zoning provides specific development and use standards.

17. How can I stay informed of development projects and planning related items?

Planning staff maintains a news and notice section on the Planning website at: https://www.ormondbeach.org/343/Planning-Zoning.Board agendas, neighborhood meetings, and other Planning related items are listed here. Individuals can also sign up at:https://www.ormondbeach.org/list.aspx for news and notices to be provided by e-mail.

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Police

Show All Answers

1. If I want to report something to the police, is 911 the only number to call?

For anything related to a crime that is in progress or any other emergency, call 911. If in doubt, be safe and call 911. For non-emergency reports, suspicious activities, or requests, call the non-emergency number for dispatch at (386) 248-1777. You can also submit tips anonymously online through the form linked below or by texting the agency keyword ORMONDPD followed by your tip to CRIMES (274637) from your mobile phone.

Submit a Confidential Tip Online

2. How can I get a copy of a police report?

Call the Ormond Beach Police Records Section at (386) 677-0731 or stop by our lobby during normal business hours: 8am to 6pm, Monday through Friday, with the case number. If you do not have the case number, you will need the location of the incident, date, and any victim or suspect information. There is a per page/copy charge.

3. Should I report suspicious activity in my neighborhood?

Yes. The Ormond Beach Police Department depends on citizens calling to report crimes or suspicious activity. The person taking your call will ask questions about the activity to determine its nature. The officer also will ask for descriptions of the people involved. You will be asked for your name and address, but you may decline to give this information and an Officer still will respond.

4. Can I make a police report any time of the day, or do I need to make an appointment?

The police department will respond 24 hours a day, seven days a week, to any request for police assistance. We always have officers patrolling the city. We will send someone to your house or business when you call.

5. Can I make a police report over the telephone or does an Officer have to come to my home?

Some reports can be taken over the phone. The dispatcher who answers your call at (386) 248-1777 will determine if your report can be handled over the phone. An officer will call you back and take the information if an in-person response is not necessary

6. Is there a waiting period before I can report someone missing?

No. You may make a missing person report whenever you realize someone is missing.

7. Can I use 911 on my cellular phone to report drunk drivers?

Yes. Calls to 911 on a cellular phone are free. Do not try to pursue a drunk driver or place yourself in any danger. When you call, you will be asked for a description of the car, its location and direction.

8. Why do the telecommunicators ask so many questions when I call?

Telecommunicators are trained to get as much information as possible to determine the nature of the problem and its seriousness. On emergency calls, the Telecommunicator already has sent the information to a dispatcher while continuing to ask additional questions.

9. My family and I are going on vacation. Can the police keep an eye on our home while we are gone?

You may call the Ormond Beach Police records line at (386) 677-0731 or stop by the department lobby and request an "extra-patrol" property check. The information will be passed on to the officers who patrol your neighborhood. While the police department cannot "watch" your house, the patrol officers will try to check on it regularly.

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ProjectDox EPlans

Show All Answers

1. How do I get started?

In order to use ePlans, you will need to submit a Building Permit application or a Site Plan Review Application. As soon as you submit your notarized application and it has been reviewed for completeness, an ePlans project # will be created and you will get an Invitation email and an Applicant Upload Task email to proceed with your project. Building Permit applications can be submitted to BPonline@ormondbeach.org Site Plan Review applications can be submitted to comdev@ormondbeach.org

2. I did not get a permit number when I submitted my application. What happened?

If you are a new customer or applicant, your permit application will be delayed until the contact information can be verified. Once the intake staff has confirmed the new contact information, they will complete the processing of your permit and you will get an email with your ePlans project information. This process may delay your application for a few days.

3. Do I need special software to use ePlans?

For Internet Explorer users, you will need Internet Explorer version 6 or greater in a windows environment. Also, you will need to install the ProjectDox Component prior to use. This can be done from the ePlans login page. Once there, you will notice in the bottom left-hand corner of the page that there is a link to "Install ProjectDox Components."

For non Internet Explorer users, such as Safari, Firefox or Chrome, you will need both Flash and Silverlight installed on your computer. As long as you have Adobe Flash and Microsoft Silverlight installed on your computer, the system should work properly once you log in.

However, ePlans is optimized for use with Internet Explorer, so we do recommend using that browser for the best ePlans experience possible. We also have a link on the ProjectDox ePlans web page to a System Use Requirements manual. You may want to read through it for any useful hints for the type of system you are using.

4. I am a Mac user - can I run ePlans in a Mac environment?

Yes, ePlans does run in a Mac environment.

5. Who can view my project?

Only you (the person listed as the applicant) and our review staff can view your projects.

6. If I have multiple projects, do I need multiple log-ins?

No, you will need only one log-in for all the projects that you manage. Projects are created with the email that is submitted as the applicant on your application. If you anticipate having multiple ePlans projects, or if you have several people who will be working on a project, we recommend you create a generic email for yourself or your company that can be used by the entire project team.

7. What are the business hours for ePlans?

ePlans hours are 24 hours per day, 7 days a week, and can be accessed at any time and anywhere for uploading and viewing your drawings. Just keep in mind that your application and creation of a new project will only happen during City of Ormond Beach business hours.

8. What is the cost to use ePlans?

The ePlans service is absolutely FREE; plan review and permit fees still apply and are the same as paper plan reviews.

9. Is ePlans 100% paperless? Do I still need to print paper copies?

During the submittal and review process, ePlans is entirely paperless for agencies using ePlans.

However, if your plans need to be reviewed by agencies who are not using ePlans, you will have to take a hard copy to them for review. You will need to provide proof of their approval by uploading their approval signature or letter to the "Approved" folder in ePlans.

When your plans are approved by all departments, you will receive an email indicating that your plans are approved and after payment, they will be ready for download.

You will be responsible for printing out a set of plans for your job site.

10. Will I get my permit faster if I use ePlans?

For uploading drawings, revisions, and downloading approved drawings, ePlans is definitely faster. In addition you will save time because you will not have to drive to our permit center and stand in line to submit your plans or revisions.

However, the primary factors in the length of the plan review is the adherence to the submittal requirements, quality of the drawings, and the complexity of the project.

11. Are my plans secure?

Yes, your plans are held on a secure server. Only you and the review staff have access to the drawings, and all drawings are read only and cannot be altered.

12. Do I have to use ePlans?

Effective October 1, 2015, all building and site plans requiring a design professional are required to be submitted electronically. No paper submittals shall be accepted for projects requiring a design professional.

13. Digital Signatures & the Florida Statutes

Plans, specifications, plats, reports, or other documents submitted in electronic format for review must be signed and sealed electronically pursuant to Florida Statutes Chapter 471.025, 481.221, and 668.001-006. Specifically, with reference to Florida Statutes Chapter 481 and Florida Administrative Rule 61G1-16.005 for Architects, or Florida Statutes Chapter 471 and Florida Administrative Code Rule 61G15- 23.003 (2) for Engineers. Scanned copies of signed and sealed documents are not an accepted electronic submittal method (See Subsection (1) of 61G15-23.003) There are many different accepted methods for digitally signing and sealing a plan using commonly accepted public / private key technology provided by various vendors. Some are listed on our ePlan web site. It is important that any method that is utilized be accompanied by a signed and sealed statement from the professional that the method and software that have been utilized to sign and seal the plans complies with the intent of the Board Rules. Plans examiners cannot approve plans without the appropriate Electronic Signature and Seal. This would be done through ProjectDox which is our electronic plan review software. Although the Florida Statutes cover electronic plan submittals and digital signatures, the city has broad home rule authority under Article VIII, Section 2 of the Florida Constitution and Chapter 166, Florida Statutes to regulate in many areas. Sections 166.222, 553.791 and 553.80 Florida Statutes specifically authorizes municipalities to provide a schedule of reasonable inspection fees in order to defer the costs of inspection and enforcement of building codes. In particular, section 553.80(7(a) as it relates to the enforcement by local governments of the building codes recognizes that the term enforcement includes the review of building plans, inspections, permit processing, etc. So, the city has broad home rule powers to establish an EPlans system as a means of deferring the costs associated with the submittal and review of plans, conducting inspections, etc.

14. Can I see the comments while my project is being reviewed?

While you can't see the actual markups on the drawings until all the reviews are complete, you can use the reports in ePlans to see the text of the markups as they are completed. In addition, you can use the reports to track the status of your project 24 hours a day, 7 days a week.

15. I've uploaded revisions, but my project is not being reviewed. What is wrong?

This usually happens when you upload revised drawings, but forgot to complete the actual re-submittal task. Always be sure that when you are ready for your revisions to be reviewed that you click the 'Complete' button at the bottom of the eForm window.

16. What file types are allowed?

Our preferred file type is a searchable, vector PDF file, but you can upload over 150 file formats (including DWG, DGN and PDF).

17. How does ePlans treat plans and drawings?

Plan and document files that are uploaded into ePlans are published immediately into a "read-only" screen format that is used throughout the review and approval process. The plan files themselves, once published, are archived away in order to ensure they are never altered or modified in any way. All red-lines, markups and annotations applied to the plan file renditions occur on virtual layers in ePlans.

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Public Works

Show All Answers

1. How do I report a water leak or sewer backup?

To report a water leak or sewer backup, 24 hours a day / 7 days a week, please call 386-676-3220 or 386-676-3230. Both numbers are available during working hours and after hours.

2. How do I obtain a recycle bin?

Please call the City's Environmental Systems Division at 386-676-3220 and we will be happy to have one delivered to your home.

3. When is yard waste picked up?

Yard waste pick-up for the entire City is on Wednesdays. Please keep in mind that any yard debris generated by a yardman, landscaper, etc. must not be placed out for pick-up. The yardman or landscaper is required to dispose of their own debris.

4. Why wasn't the yard debris that my yardman placed out front picked up this week?

Yardmen, as well as landscape contractors, lawn maintenance workers, tree surgeons, etc., are required per City Ordinance, Section 10-65 to remove any debris they generate. The City's hauler is not required to remove contractor debris. In the event that our hauler does remove the debris at the customer's request, the customer will be charged on his/her utility bill for the removal of the debris.

5. How do I dispose of unwanted medication, oil, grease, etc.?

Your plumbing and sewer systems are sensitive to receiving items intended to be disposed of in your household trash. Additionally, unwanted medications are not processed by the Wastewater Treatment Plant, therefore are passed through to the effluent water. Learn the proper ways to dispose of unwanted medications, cooking oil, grease and other household goods by viewing the Sewer Facts brochure

6. The streetlight on my street is flickering or burnt out. How do I report it?

Florida Power & Light maintains most of the streetlights in the City of Ormond Beach. Maintenance concerns for streetlights can be reported directly through FPL's "Power-Related Concerns" site. If you happen to have the 11-13 digit pole number (usually eye-level on the pole), that will assist FPL in locating the correct pole. Please see FPL for more information.

7. What are the current watering restrictions?

For current watering restrictions, please click here: Watering Restrictions