Utility Billing & Customer Service

Program Functions

The Utility Billing and Customer Service program administers the City's integrated utility billing and customer information system that includes monthly meter reading, billing and collection, and customer service support. 

Yearly Productivity

This program produces approximately 265,000 statements annually for water and wastewater service, stormwater utility, solid waste collection, and recycling, and performs approximately 262,000 meter readings per year. 

Service Areas

The City also provides water services to areas north of the city limits on the peninsula and mainland areas. Contact 386-676-3209 to apply for water services outside the city limits.

Pay by phone

You can get account information, request an extension or pay by phone with a check or credit card (Visa, MasterCard, and Discover) anytime with our automated system. Have your account number ready and call 386-676-3209

***September 23, 2019 - Please note that phone and internet payments are temporarily unavailable. Click here for more information.***

Online services

Visit the City of Ormond Beach's online utility billing portal to access your account.