Utility Billing & Customer Service

Program Functions

The Utility Billing and Customer Service program administers the City's integrated utility billing and customer information system that includes monthly meter reading, billing and collection, and customer service support. 

Service Areas

The City also provides water services to areas north of the city limits on the peninsula and mainland areas. Contact 386-676-3209 to apply for water services outside the city limits.

Utility Billing Payment Options


Make one-time payments by credit card or setup recurring payments with a credit card at this link. Please utilize this guide to re-gain access to the new portal. For a detailed navigational guide please see this attachment.  


Make one-time payments by credit card by calling 386-676-3209.


Send check or money order payments to:
City of Ormond Beach Utility Billing 
P.O. Box 217
Ormond Beach, FL 32175-0217

In person

Make cash, check, or credit card payments at 
Ormond Beach City Hall
22 South Beach Street
Ormond Beach, FL 32174
( A drop box is located in the parking lot at City Hall for after hour payments - check/money order only.)