Utility Service Rates & Policies

General Information

The following rates are for residential use. Please call 386-676-3209 to verify rates and services for a particular location, or for additional information concerning multiple living units or commercial accounts. View our current service policies.

*Other charges may apply to extraordinary services. For more information, please call Waste Pro at 386-788-8890.

Effluent Reuse

Effluent reuse is reclaimed water for irrigation use only and is also available in some areas. On the City's beach-side and immediate mainland where this service is available, the flat rate of $16 per month applies. Any residence connected to the effluent reuse system will be charged for this service.

Additional Information:

Billing Cycle

City utility bills are rendered on a monthly billing cycle. If you do not receive your utility bill please contact utility customer services promptly. If your billing period exceeds 31 days and you believe this caused you to advance to a higher rate tier, please contact utility customer services promptly.

Late Payment Charges

A ten (10%) percent late fee is charged on balances not paid within twenty (20) days from the billing date. Applicable charges will appear on your next billing. If your late fee date falls on a weekend or holiday, your payment must be made by the prior business day to prevent a late fee charge to your account. 

Payments - When Credited

Payments received in the finance department office prior to 2:00 p.m. are credited to your account on the same day. Payments received after 2:00 p.m. are credited the following business day. 

Payment Drop Box

Payments by check/money order may be placed in the city's drive-by drop box, located at City Hall, 22 S. Beach Street. Payments placed in the drop box are credited to your account the following business day. The drop box is located in the driveway median behind the finance department in the City Hall parking lot. 

Automatic Payment Bank Drafting

Payment of your utility account may be set up to automatically draft from your checking or savings account. Payment draft dates occur approximately twenty (20) days from the billing date. Program participants continue to receive a bill to inform you of the amount and the draft date. Contact utility customer service for more information on how to join the program. 

Non-Pay Collection Fee / Service Disconnection

If your bill has a prior balance, your account is past due and subject to disconnection without further notice. Services may be disconnected for reason of non-payment of utility billings. Services, once disconnected, will not be reconnected until all of the outstanding balance on the account together with the collection charge is paid in full. Any bill not paid within thirty (30) days of the billing date is delinquent and subject to disconnection without further notice. 

Reconnection charges are $15.00 for the hours of 7:00 a.m. - 4:30 p.m., Monday through Friday. Reconnection charges after 4:30 p.m., and on weekends or holidays, are $50.00. There is a $15.00 collection fee if a city employee arrives at a service location to effect a disconnection of service and payment is then made. 

Account Finals or Service Transfers

Please notify utility customer services at the City of Ormond Beach Finance Department, 22 S. Beach Street, regarding account finals, service transfers, or temporary disconnection of services. Remember that you are responsible for all account charges until you notify utility customer services. There is a $15.00 service charge for service transfers or a returning vacation reconnection.

Change of Mailing Address

Please call utility customer services or mail your address change request to Utility Customer Services, Finance Department, City of Ormond Beach, P.O. Box 217, Ormond Beach, FL 32175.

After Hours Emergency

The After Hours Emergency phone number is (386) 676-3230. Calls to this phone number which require a service call to your home will result in a $50.00 service charge.

Returned Checks

Checks which are returned to the finance department due to insufficient funds/closed accounts will result in a returned check charge in accordance with city ordinance. Returned checks are automatically redeposited by the city's financial institution. Other service fees/disconnection of services may apply to your account if your check is not paid upon second presentation.

Deposit on File

The city is hereby granted the authority to withdraw and expend any deposit collected by the city from any person for the provision of water and/or sewer services for the nonpayment of water, sewer, and/or garbage service charges by the person. If the customer has made timely payment of monthly utility bills for twenty four (24) consecutive months the deposit will be refunded through a credit to the customer's utility account. If a customer's monthly utility account becomes delinquent after the refund of the deposit the customer will be required to reestablish the water/sewer deposit at the current rate. Interest on Deposits is calculated and applied as a credit to the account in September of each year.

Online Services

You can view your account information, including current and past bill statements, service summary costs and billing consumption usage online. You can also pay your utility account online. The city accepts master card/visa card payments. To register, visit Utility Billing Online.

Collection of Social Security Numbers

Please be advised that in accordance with Florida Statutes 119.071 (5) (2) (a) the City of Ormond Beach, Florida, requests, collects and maintains social security numbers for the following specific purposes: income reporting, payroll verification, group benefit and pension processing, employee background checks, drug screen test identification and employment related medical examinations, classification of accounts; identification and verification; credit worthiness; billing and payments; data collection; reconciliation and tracking.