Welcome to the City of Ormond Beach's online Customer Service Center for your City utility account. You can now pay and view your City utility bill, and review your account information online, anytime. 

 

Please Note:  You must have email to use Online Services, and your browser (Explorer, Netscape, etc.) must be capable of 128-bit encryption to ensure your security. Please verify this with your software manufacturer or internet service provider if you have trouble accessing the Online Services, and upgrade your browser if necessary. 

 

You will need to register first in order to view your account or pay online. Follow the instructions listed below for “first time users” to register if you have not already done so. 

 

Already registered? Go to Account Login.  

 

 

First Time Users

To begin your registration, you will need:

  • Your utility account number (located on your utility bill)  

  • Service address  

  • Customer name  

  • Email address

Please note that registrations must be completed online for verification of account information. 

 

Click on Utility Billing Account Login, and then click “Email Us” to begin your registration process. Please send us the above information in the email requesting your temporary PIN number. We will return your email as soon as possible with your temporary PIN, which will get you started. Then, please follow the Registration Process listed below. 

 

Registration Process:

1.    From the Utility Billing link screen, enter your utility account number (upper left corner of  your bill), your temporary PIN number, and click "Sign-On."

 

2.    You will then be directed to the Account Registration Page. Here you will enter a new PIN (one you choose for privacy and security purposes), re-enter the new PIN for verification, enter a PIN HINT (something that will remind you of your PIN), and enter your email address (to receive a confirmation message). Click "Submit". 

 

3.    Electronic email verification will be sent to the email address that you entered on the Registration screen. This email contains your PIN, PIN HINT and a link for you to click on to complete the Registration Process. Please be sure to save this confirmation for future reference in the event you forget your PIN and PIN HINT.

 

4.    The link contained in the email verification will direct you to the Sign-On screen where you will enter your utility account number and the new PIN that you just created. Click "Sign-On".

 

5.    Once you have successfully signed on with your new PIN, you will be asked to confirm your new PIN and you can then proceed to access and view your utility account.

 

What are the benefits of online viewing?  

Internet access improves customer service by giving you, the customer, online access to your account information any time of the day or night, seven days a week from the convenience of your home or office. Why call a customer service representative in order to answer your standard billing or inquiry issues? You can now access the following information whenever you want: 

  • Payment history - View you account's payment history, including pending payments.

  • Customer account information - View account information, account status and balance, last bill sent, and last payment received.

  • Consumption summary information - Display your account's consumption summary information for each meter, including last reading, average daily usage, and period usage.

  • Consumption summary graphs - Generate your account's consumption graphs for the last three years.

  • Customer billing history - View your account's service summary information, including the service status, the start and stop dates, and the average charge based on the previous 12 months.

  • Service summary graphs - Display in graph format you account's last twelve billing amounts.

  • Customer billing statement - View your account's customer billing statement that provides a detailed reading and charges for a specific bill.

Please note:  In order to get same-day credit for your payment, you must complete the online payment process and finalize your transaction by 4:30 p.m. on weekdays. Payments made on other days (holidays, weekends) or after 4:30 P.M. are credited to your account the next business day.

 

If you have any questions, please contact: Utility Billing Customer Service, 676-3209.

 


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